Frequently Asked Questions

Return & Exchange

Please visit our Refund Policy page for more information

In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately and take a photo of the reaction. Allergy returns must be less than 20% used upon arrival back with us.

Allergic reactions as a reason for exchange or refund will only be accepted if there was no tester presented in-stores.

Please contact our customer service team for further instructions: info@lacosmetique.com.au

No. If your product meets the return/exchange requirements, you will have to email info@lacosmetique.com.auto process your the return/exchange.

Orders

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1. To add items to your cart, click on ‘Add to Cart’ with your desired quantity.

2. To review your items, click on the shopping bag icon located at the top right corner of the page.

3. If you have an applicable coupon code, enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.

4. Select the desired shipping method and click ‘Proceed to Checkout’.

5. Enter your billing details and shipping details.

6. Choose your preferred paying method and click on ‘Place Order’ to proceed with the payment.

7. You will receive a confirmation email shortly after you have successfully placed your order.

You will receive a confirmation email once your order has gone through. For customers who have chosen direct bank transfer as their payment method, you will receive a confirmation email once your payment has been cleared in our account. If you didn’t receive any email, please check if it was sent to your junk mail.

No, we do not accept changes to your order once it has been placed. However, if you have filled in the wrong shipping details. Please contact our customer service team immediately.

Order Payment

We accept Visa, Mastercard, American Express for card payments. Direct bank transfer, Paypal and Afterpay are also accepted.

Select ‘Direct bank transfer’ on the checkout page. You will receive our bank details after placing your order. Please make sure to use your Order Number as the payment reference. Once your payment has cleared in our account, your order will be prepared and shipped.

Your order will be cancelled if payment has failed. You will have to place your order again.

Loyalty Program

Unfortunately, we do not have a loyalty program for our website at the moment. In-store membership is not applicable online. You will not be able to accumulate or redeem your in-store loyalty points online.

Shipping & Tracking

Standard shipping is $. Orders over 99 AUD will be automatically eligible for free shipping. For overseas buyer, please contact info@lacosmetique.com.au for shipping information before placing your order. For more information, please visit our shipping policy page.

We are doing our best to process and prepare your order as quickly as possible. It may take 1-3 business days for your order to be processed and shipped. Once it is shipped, depending on your location, it may take 2-10 business days for you to receive your order. For more information, please visit our shipping policy page

You will receive your tracking number through email/SMS once we have processed and shipped your order.

No. Unfortunately, we cannot control the delivery time of our courier.

The best thing to do is to take a photo of the damage and forward it us as soon as possible, so we can take next steps in fixing the issue.

We need the photo to clearly show:

- The packaging,

- The parcel label (clearly showing the Sendle reference number, for example: S3NDL3R),

- and The damaged item. 

Important: These elements all need to be displayed in the ONE photo.

B2B/Wholesale Enquiries

Please email info@lacosmetique.com.au for more information.

Yes. We only sell authentic products. Our products are either imported directly from the respective cosmetic companies as their authorised seller or from authorised distribution channels.

Are your products authentic?

Yes. We only sell authentic products. Most of our products are imported directly from the respective cosmetic brands as their authorised seller. Some are imported from the brands' authorised distributers.