Order Payment
What kind of payment method is accepted at La Cosmetique?
We accept Visa, Mastercard, and American Express for card payments. Additionally, we offer direct bank transfer, PayPal, and Afterpay as alternative payment methods.
How can I pay with direct bank transfer?
To choose direct bank transfer, simply select this option on the checkout page. After placing your order, you will receive our bank details. Please ensure that you use your Order Number as the payment reference. Once your payment has been cleared in our account, we will proceed with preparing and shipping your order.
What if payment has failed?
Your order will be cancelled if the payment fails. In this case, you will need to place a new order.
Orders
How do I place an order?
1. To add items to your cart, simply click on ‘Add to Cart’ next to the desired product, selecting the appropriate quantity.
2. To review your selections, click on the shopping bag icon in the top right corner of the page.
3. If you have a valid coupon code, enter it in the designated field and click ‘Apply.’ The discount will be reflected once the code has been successfully applied.
4. Choose your preferred shipping method and click ‘Proceed to Checkout.’
5. Enter your billing and shipping information as prompted.
6. Select your preferred payment method and click ‘Place Order’ to complete your purchase.
7. A confirmation email will be sent to you shortly after your order has been successfully placed.
How do I know that my order went through?
You will receive a confirmation email once your order has been successfully processed.
For customers selecting direct bank transfer as their payment method, a confirmation email will be sent once your payment has cleared in our account. If you do not receive an email, kindly check your junk or spam folder.
Can I make changes to or cancel my order once it’s been placed?
Unfortunately, we do not accept changes to your order once it has been placed. However, if you’ve entered incorrect shipping details, please contact our customer service team as soon as possible, and we will do our best to assist you.
Return & Exchange
What is the return and exchange policy?
Please visit our Refund Policy page for more information.
Can I exchange or get a refund for a product if I have an allergic reaction?
In the unlikely event that you experience an allergic reaction to a product, we kindly ask that you discontinue use immediately and capture a photo of the reaction. For allergy-related returns, the product must be no more than 20% used upon its return.
Please note that exchanges or refunds due to allergic reactions will only be considered if a product tester was not available in-store at the time of purchase.
Can I return or exchange my online order in store?
If your product meets the eligibility criteria for a return or exchange, please contact us via email at info@lacosmetique.com.au to initiate the process.
Shipping & Tracking
What are your delivery options? How much is shipping fee?
Standard shipping is available for a fee of 8 AUD. Orders over 99 AUD qualify for free shipping. For international customers, please reach out to info@lacosmetique.com.au for shipping details before placing your order. For further information, please refer to our shipping policy page.
How long does it take for my order to arrive?
We are committed to processing and preparing your order as quickly as possible. Please allow 1-3 business days for your order to be processed and shipped.
Once shipped, delivery times may vary depending on your location, with orders arriving within 2-10 business days. For additional details, please refer to our shipping policy page.
How can I track my order?
You will receive your tracking number through email/SMS once we have processed and shipped your order.
Can I choose what time my order gets delivered?
Unfortunately, we are unable to select a specific delivery time for your order. Delivery times are determined by the courier service, and while we cannot guarantee a precise time, you may be able to track your shipment and receive an estimated delivery window through the courier's tracking system.
My parcel came damaged. What can I do?
To help us resolve the issue as quickly as possible, we kindly ask that you take a photo of the damage and send it to us at your earliest convenience. The photo should clearly show the following:
- The packaging
- The parcel label (including the Sendle reference number, e.g., S3NDL3R)
- The damaged item
Please ensure that all these elements are visible in a single photo.
Wholesale Enquiries
Whom should I contact if I am interested in wholesale or bulk purchasing?
For more information, please email us at info@lacosmetique.com.au.