Shipping typically takes 2–10 business days depending on your location. Orders are processed and dispatched within 1–3 business days. Once your order has shipped, you will receive a tracking number so you can monitor its progress. For more information, please refer to our shipping policy page.

Yes, all our skincare products come in protective and aesthetically pleasing packaging to ensure they arrive in perfect condition. Each product is securely wrapped, and we use eco-friendly materials whenever possible. Additionally, many of our products come in recyclable containers to support sustainability.

We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.

To help us resolve the issue as quickly as possible, we kindly ask that you take a photo of the damage and send it to us at your earliest convenience. The photo should clearly show the following:

• The packaging
• The parcel label information
• The damaged item

Please ensure that all these elements are visible in a single photo.